It is hard to define ‘customer service’ because there are many different definitions of the term. Working out which definition would suit your particular workplace can therefore be very difficult. The definition of customer service is often misinterpreted by some businesses and used poorly in the workplace because it has been inadequately defined.

In today’s business environment it is not enough to believe customer service is ‘just meeting the requirements of the customer’.

In determining the definition of customer service for the purposes of this article the following . More »

Copyright (c) 2008 Drew Stevens PhD It was approximately 54 years ago, but Peter Drucker was correct about the past, the present and most certainly the future. In his award winning book "The Practice of Management" Mr. Drucker wrote, "The only valid definition of business purpose: to create a customer. ...It is the customer who determines what a business is". Unfortunately for many businesses, their focus is not on the customer but on greed- how foolish. All businesses make money, yet those that are customer focused are more . More »

 

When dealing with any customer always remember the golden rule that it is a good opportunity for your company to make an impression by providing that person with a sense of personal satisfaction. My research has clearly shown that successful businesses and organisations make every effort to deliver what the customer wants by applying a number of key customer services techniques

The following are six significant techniques that will assist in making your customers feel important and attract them to want to deal with your business.

1. How . More »

Customer Service is basically the way you interact with your client before, during and after a sale is executed or a service is rendered. In this age of computers and internet a lot of innovations are happening that make life easier. However, with these innovations client services have become impersonal and most of the time scripted.In business, the customer is king still holds true; no matter how far-fetched or unrealistic some of their demands may be. Everybody knows that for a business to thrive a loyal . More »

Copyright (c) 2008 Drew Stevens PhD Peter Drucker once stated that the purpose of every American business is one thing - creating customers. Research by the American Management Association show that your average HAPPY customer will tell 3 people about her experience with you. Research shows that, out of 25 dissatisfied customers, one customer complain, 24 are dissatisfied but do not complain, and 6 of 24 non complainers have serious issues with the organization. More importantly for selling professionals, customer service is included in 40 percent of . More »

Good customer service is indeed hard to find, much more to provide. It is one thing to want to provide good customer service to your customers and yet another thing to do it. Information sharing between the management and frontline staff, budget constraints and equipments needed to do the job makes providing good customer care harder than it seems. But with these simple and age-old tips, you can boost your customer care program without even shelling out a huge amount of cash. Moreover, these . More »

I'd like to offer you a few customer service tips in this article. Great customer service is more than just giving the customer what they want. It is also giving them what they need. Great customer service involves taking the time to learn more about your customers and making sure that their goals are met, sometimes even to the detriment of your sales. Keep in mind that customers are buying your products because they want to get the highest value for their money. Customers . More »

Every business needs customers. If you can name a single business that does not deal with people at all, then I'd give you a million dollars for being the cleverest person on earth. The success of your business usually depends on the number of customers you have. The more customers you have, the more your profits will be. It's as simple as that. If that's the case, then surely the most important thing to do is to gather customers as many customers as . More »

The customer is always right, right? You’d better believe it if you want to survive in today’s competitive marketplace. When you follow the money trail back to its source, you understand that taking good care of your customers is not just important, it’s imperative. More than any other factor, the service you give your customers affects your business success or failure. Good customer service starts at the moment a prospective client comes in contact with you. Let’s say you own an electronics store. A man walks . More »

Batteries not included. Three of the dumbest words. Your Company spent millions of dollars to develop this wonderful product. Engineers spent countless hours creating and refining it. You spent additional millions of dollars in advertising to get me to buy it. I bought it. I took it home and now it won't work because YOU neglected to include the only part that WILL make it work. For a couple of extra bucks, your cost and mine, I'm frustrated and angry with you and . More »