Quite a few organizations hire employees in internal positions such as human resources, marketing, sales, facilities, cafeteria, accounting or security without adequate training in customer service skills. Generally, unless a customer complains or compliments an employee their supervisor typically assumes that everything is being done well and provides positive feedback on their performance review.

Customer Services includes small and large details such as understanding the needs and purchasing habits of the customers, responding to all e-mail and phone inquiries, human contact and conversation, taking responsibility, . More »

What is an organization’s “culture?”   It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty.  They have shaped our customer service program's success.  Do they shape yours?  How is your customer culture?

1.   T / F:  In our organization we operate under the assumption that customers view customer contact persons as “the organization” and representatives of what the organization means to them . More »

The New York Times has recently released a survey that shows customer service work at home job opportunities have increased by a large amount in United States. Customer service jobs also called call center jobs require employing agents who work at home as customer service agents. The advantage of this type of work is that it provides a steady income to single or stay-at-home parents and the physically challenged. Customer service agent jobs vary from call handling to technical support. If you apply for such a . More »

Many have ventured into legitimate online business to make an extra income from the internet. This could be with the intention to pay off their credit card debts, buy a new car or even to quit their day job, which I think is good choice due to the low start up cost and the vast money making opportunities online. The question is, are you doing it the right way? This article covers the 2 core principles you must know if you intent to make money online. The . More »

What is customer service? Have you ever stopped to really think about this question? We have trained literally thousands of people and hundreds of organisations in customer service. No matter who the person or what the organisation, the answer to this question is always generic. They will say: "Customer service is about giving customers what they want" or perhaps "it's about satisfying customers" some times they will say that it is about "making customers happy."

While at first glance these answers may sound correct, nothing could be . More »

Knowing what your risk tolerance and investment style are will help you choose investments more wisely. While there are many different types of investments that one can make, there are really only three specific investment styles – and those three styles tie in with your risk tolerance. The three investment styles are conservative, moderate, and aggressive.Naturally, if you find that you have a low tolerance for risk, your investment style will most likely be conservative or moderate at best. If you have a high tolerance for . More »

Socially Responsible Investing for Idiots

Sí, Money! (http://simoney.us) By Michael Grodsky

If I have to be an idiot, at the least I’m a green idiot. I believe in clean air, corporate responsibility, community activism, licorice, pizza and Thai food. And healthy living, freedom, and of course freedom raisins.

Shiny happy raisins

I love trees, sky, and ah, the OXYGEN! But I’m worried about the dismal state of health care, education funding, the ozone hole, the Medicare donut hole, and your little dog too! Did you . More »

There are several different types of investments, and there are many factors in determining the success of your investment.Before you get there,remember that all success story began with researching the various available types of investments, determining your risk tolerance, and determining your investment style along with your financial goals. Do Your Homework - If you were going to purchase a new car, you would do quite a bit of research before making a final decision and a purchase. You would never consider purchasing a car that . More »

Recently one of my clients asked me what I thought about a book on tax lien investing. The book that he asked me about is one that I do recommend on my web site. The name of the book is Profit by Investing in Tax Liens, by Larry Loftis. The problem with books about investing in tax liens and tax deeds is that every state is very different and there is no book in print that I’m aware of that does justice to every state in . More »

Why so many people fail in online business is a most frequent discussion online these days. The fact is that of all newbies online actually 1-5% manage to make some money and run successfull business online later on. We have to look for answers to this ''fenomen'' in many ways. But  first you have to accept the fact that online business is the same as any other offline form of selling and marketing. You have to work hard and learn a lot (from others) but most . More »