Is The Recession Hurting Your Customer Service ?

Category: Customer Service

I took a phone call at my office the other day from a pleasant sounding young man representing the national office supply store I have a reward card with. He spent a minute of my time reading from a script about the current deals the company had and then asked me if I would place an order and receive an additional 10% discount. I was very impressed at this point with the telemarketing campaign this company was undertaking to boost sales in this difficult financial period. . More »

Should I Invest?

Category: Investment

If you've found your way here to this article, chances are you've either got some money socked away or you're planning to do so.

But first things first. Why is investing a smart idea?

Simply put, you want to invest in order to create wealth. It's relatively painless, and the rewards are plentiful. By investing in the stock market, you'll have a lot more money for things like retirement, education, recreation -- or you could pass on your riches to the next generation so . More »