The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or external--an opportunity to make a judgment about you, your company, all companies like yours. I’m not just talking about call centers here. All technical support or help desk personnel are included as well. As a matter of fact, . More »

To determine how a company is performing in terms of customer service, some customer service measurements are used regularly. These measurements are designed to assess how satisfied customers are with the services provided by a company. Customer service is commonly defined as a series of activities that are organized to increase customer satisfaction levels so that a product or service will exceed customer expectation. Customer service may be extended in an automated manner through self-service means like support Internet sites, or by persons like sales and customer . More »

Nothing’s worse than when a situation is more confusing and complicated than it needs to be, especially when it comes to your customer service experience. Here’s an example: Say you have just purchased a pair of shoes for a sale price. However, when the item is scanned at the counter, the sale price does not come up. The regular price does. Now, an easy answer to this solution would be for the customer service representative to already know why this is occurring and plug the sales . More »

When you open a dollar store you soon discover there are so many different, yet important aspects to the business.  There are so many responsibilities that must be dealt with on a daily basis that it can be very difficult to get them all covered.  Still other duties might come up weekly or monthly.  Yet they are often just as important.  One of the most critical responsibilities you face is customer service.  This is a 24x7 duty that cannot be forgotten even for a moment.  In . More »

Wireless networking technology today allows a number of previously exclusive nine to five jobs to be outsourced and handled from home. In the comfort of your home, you can now take on data entry, website designing, marketing, book keeping, accountancy and customer service jobs. The internet now allows the outsourcing of customer service from home. A number of companies are outsourcing customer service work to private individuals who have good communication skills. Customer service 'work at home' solutions are applied via developed proprietary technology and wireless . More »

Customer service is the root of customer retention, but just how important is it to retain existing customers if there are many more on the horizon waiting to knock on your door? Why do so many supermarkets issue loyalty cards to their customers? These cards are only for customers, and are not generally used to attract new customers, so why do it? It is because they understand the importance of customer retention, and that it is far easier to keep an existing customer than to attract a . More »

No matter what program you invest in to make money online you are going to have to do some serious work in getting it up and running. You may have to invest in websites, marketing, advertising and traffic building before you see any real results. If you are a little inexperienced in all this then your best bet is to look for an easy turnkey online business opportunity. Turnkey means that everything has already been set up for you and all you have to really do . More »

Invest is the word to express act of investing or laying out funds or capital in an activity with the belief of profit. Investment is the assurance of something additional than money, time, energy or effort, a plan with the prospect of some valuable result, this job calls for the investment of some hard thinking.Investment is the assurance of something additional than money, time, energy or effort, a plan with the prospect of some valuable result, this job calls for the investment of some hard thinking. . More »

Sharia-Compliant Fund Providing Extremely Low Risk Investments and Consistent Annual Double Digit returns for 10 - 20 – 30 Years!Cabal Capital Management, LLC announces the launch of the Legacy Fund which provides special alternative investment opportunities into extremely low risk, and very high financial return Advanced High Income Generation Projects through direct investments.

This fund which is not a private equity fund and is Sharia-Compliant is unlike all other investment pool funds, hedge funds, etc. that exist today by offering investments that are focused on both strategic . More »

What is customer service? Have you ever stopped to really think about this question? We have trained literally thousands of people and hundreds of organisations in customer service. No matter who the person or what the organisation, the answer to this question is always generic. They will say: “Customer service is about giving customers what they want” or perhaps “it’s about satisfying customers” some times they will say that it is about “making customers happy.”

While at first glance these answers may sound correct, nothing could be . More »